THIS POLICY DESCRIBES HOW WE TREAT CUSTOMER INFORMATION.
Effective Date: June 1st 2020.
WE COLLECT INFORMATION FROM AND ABOUT YOU.
We collect contact information.
This may include your name, address, telephone number or e-mail address. For example, we might collect this information if you sign up for an online account or participate in an event. We might also collect contact information if you fill out a customer information card.
We do not collect payment information.
For example, we may collect your billing and shipping address when you buy merchandise on our Platform.
We collect information you submit or post.
We may collect the information you post in a public space on our Platform, such as when you leave a product review. We may also collect information when you send us a message through the “Contact” page, live chat or similar features on our Platform or when you enter a promotion.
We collect social media information.
We may collect information you post on our social media pages. We may also collect your social media profile information and information posted on your page.
We collect demographic information.
We may collect your birthdate, age, gender and zip code. We may also collect information that could identify you and relates to your hobbies, interests and shopping behavior.
We collect information about your purchases.
We may collect information about the purchases you make online or in stores. This could include the products you purchased and their prices.
We collect device information.
For example, we may collect the type of device you use to access our Platform. We may also collect your device identifier, IP address or mobile operating system.
We collect location information.
For example, we may collect precise location information from your device. This may include information about your exact location when you use our Platform. We may also collect this information in the background when our mobile applications are not in use. For more information about your options related to the collection of your location information, see the Choices section below.
We collect other Information.
If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described. To learn about our tracking practices, please scroll down to the “Tracking” section at the bottom of this page.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect information directly from you.
For example, if you create an account or make a purchase on our Platform, we collect your information. We also collect information when you fill out a customer information card in one of our stores. We may also collect your information if you sign up for promotional emails or interact with our social media sites.
We collect information from you passively.
We collect information about users over time and across different websites, apps and devices when you use the Platform. Third parties also collect personal information this way on our Platform. For example, this may include when you install and use our mobile app or visit and navigate our Platform on any device. This may also include when you enable location-based features on our Platform or click on sponsored links or third-party advertisements.
WE USE INFORMATION AS WE DESCRIBE.
We use information to improve our understanding of your interests and concerns.
We may use your information to make our Platform, products, and services better. We may use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests.
We use information to process your order and respond to your requests or questions.
For example, we use your information to process your order and ship items. Or, we may use your information to send you information you request. In addition, we may use your information to provide you with our Connected Product services.
We use information for security and legal purposes.
We may use information to protect our company, our customers, our associates, and our Platform. We also use information to collect and enforce accounts and to protect against fraud.
We use information for marketing purposes.
For example, we may use your information to contact you about new products and special offers we think you’ll find valuable. These might be third party offers or products we think you might find interesting. We and our partners may engage in interest-based advertising using information gathered across multiple websites, devices, or other platforms. We may call you, or send you emails or text messages. We may also use other means as they are developed.
We use information to communicate with you about your account or our relationship.
We may contact you about changes to our Platform or about service updates. We may also contact you about feedback or about this Policy or our Platform Terms.
We use information for other purposes.
For example, we use information to maintain transaction and other business records. We will do this for as long as we deem necessary. We also use information for internal purposes. This includes administrative and audit purposes. We also use information to meet legal, insurance and processing requirements. We will also use information as otherwise allowed by law, including if we have notified you. In some circumstances, we may seek your permission, for example, if we are legally required to do so.
YOU HAVE CHOICES REGARDING YOUR INFORMATION.
You have certain choices about how we use your information. Certain choices you make are browser and device specific.
You can opt out of receiving our marketing communications. You can opt-out of receiving our promotional emails or text messages by following the instructions included with the communication. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries.
Cookies and Tracking Tools:
THIS PLATFORM AND CHILDREN.
Our Platform is meant for adults.
Our Platform where this Policy is located is meant for adults. We do not knowingly collect personally identifiable information from children under the age of 16. If you are a parent or legal guardian and think your child has given us information, you can send us an email by going to the “Can we help you” section in the top left corner of the louisvuitton.com website and complete the contact form and send. Please mark your inquiries “COPPA Information Request.”
We use standard security measures.
The Internet and information storage are not 100% secure. We cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution. We use reasonable procedures and practices to safeguard personal information under our control. A user id and a password are needed to access certain areas of our Platform. It is your responsibility to protect your username and password.
WE OR OUR VENDORS STORE INFORMATION
Information we or our vendors maintain may be stored, processed or accessed both within and outside of the United States. You understand and agree that we may transfer your information to the United States or elsewhere and that the laws of these countries may not afford the same level of protection as those in your country. This Platform is subject to US law. In the US, local laws may permit government and law enforcement to have access to your information. This may differ from the laws in your country.
From time to time we may change our privacy practices.
We will notify you of any material changes as required by law. We will post an updated copy on our Platform. Please check this page for updates.
FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.
We may establish and maintain a file of your information.
This file is accessible at our offices. Our authorized employees and agents have access to your information to perform their job requirements. To request access to your personal information or to have us correct your information, you may write to us at:
166 Rue du Castellet
81600 Montans, France
IMPORTANT NOTICE : the online shop of Métronome products is reserved to some countries (information on request via the Contact Form). If your country of residence is not concerned, you still can create a Cart, but the order validation will not be possible. In such case, we shall put you in touch with the nearest Distributor.